Privacy and Cookie Policy
Updated June, 11, 2021
We value your privacy and appreciate that you trust us to protect that information. This Privacy and Cookie Policy explains what information we collect from you, why we collect it, and how we protect it. It also summarises your rights and tells you how you can exercise those rights, including by contacting soluteservice.co via our contact’s page.
However, this policy does not apply to information about you collected by third-party websites that may post links or advertisements on or otherwise be accessible from our website. The information collected by these third-party websites is subject to their own privacy policies.
Who we are?
The party referred to as “staff, employee, managers, solute service.co, we” or “our” in the Privacy and Cookie Policy pages and or associated third parties operating for solute service.co - PO BOX 102-116 Windmill Road, Croydon Surrey, South East London, CR02EP. Our data protection officer is reachable at esther@soluteservice.co.
If you have general questions about the website or would like to update your marketing preferences or make changes to your information, please go to the “Contact Us” page on this website to contact our customer service team.
What information do we collect?
This section of our Privacy and Cookie Policy describes the categories of information collected by Soluteservice.co, whether collected automatically or provided voluntarily by you.
Information collected by third parties and our selves automatically:
• your IP address;
• the internet browser and device you use;
• data passed through applications you may download via our website;
• the date and time you visit, and how you use our website and access its content;
• if you place any orders, your purchase and payment history.
If you are a registered Soluteservice.co customer, we link this automatically-collected data to the other information we collect about you described below. We use this information for a variety of purposes described below.
Information you provide when you create an account or make a purchase:
• name
• contact details (such as e-mail address, physical address, telephone numbers)
• password
• payment information (such as credit card or bank account details)
Details of your request for service and purchases
Information you provide when you personalise a request for a service or product.
When you personalise a product on our website, you may provide text or images that contain personal information, such as contact details on a business card, personal photos.
Information you provide if you write a review, enter a contest or contact Customer service:
If you provide any additional personal information when reviewing a product or our service, our processing of all such information is used across all our used social media. Please note that reviews posted on our website are public, so only include information you are comfortable with sharing publicly.
When you enter a contest or prize drawing, you may share information about and we may publicly disclose that information if you are the winner.
You may also provide personal information when you contact our customer service agents.
You have the option not to provide personal information. However, doing so may prevent you from using some of our website features or placing orders for our service or products. Similarly, if you decline to let us place certain cookies on your device, our website will only have limited functionality (see more information about cookies below).
The website is not meant for use by children under the age of sixteen and children under that age are prohibited from creating an account or otherwise providing their personal information.
Why do we collect this information?
We use the information that we collect about you for the following purposes:
• fulfil your order and provide related customer service;
• maintain, improve, and administer our website;
• inform you about products and services that might be of interest to you;
• provide co-branded offers with our partners;
• improve or personalise your online experience, our services, and our communications with you;
• identify and prevent fraud;
• enhance the security of our network and information systems;
• better understand how visitors use our website, and to determine the effectiveness of promotional campaigns and advertising.
Who has access to your information?
We limit access to your information to employees/client who have a need to use the information and are obligated to protect that information and keep it confidential. We may also share your information with other service users and our clients have a contractual obligation to comply with the terms of this privacy policy and to protect your information.
We may also provide the information we collect about you to other companies, who may process the information on our behalf, including companies that assist us with:
• Fulfilling of our service to you or delivering your order;
• Storing and securing data;
• Processing payments;
• Marketing, analytics, and fraud detection activities; or
• Customer service.
We may also share the information as required or permitted by law, such as when we believe such disclosure is appropriate to cooperate with an investigation of activities claimed to be unlawful, to enforce our Terms and Conditions, or to protect our rights or property or those of others.
Finally, we may provide your information to one or more third parties in the event of a merger, acquisition, or corporate reorganization involving us.
How long do we keep your information?
We only retain your personal information for as long as is necessary for the purpose for which it is provided or because we are legally required to do so.
What rights do you have to access and control the use of your information?
You have the right to:
• access your personal information;
• unsubscribe from marketing or withdraw any specific consents you gave us;
• request a copy of the personal information that is being processed by us;
• have errors in your personal information corrected;
• have your personal information deleted (or altered so that you are not identifiable) or to restrict the ways in which we use your information – but in either case, only under specific circumstances prescribed by law;
• lodge a complaint with your local data protection authority.
How you can exercise these rights?
You can contact our customer service to exercise any of the rights listed above by going to the Contact page on this website.
You may also exercise some of those rights by contacting via email, calling, and writing to us and updating your personal information. You may detail or request us to delete your information, we may still communicate with you using any of these methods regarding your orders, your account or for other administrative purposes, or for technical support issues regarding your personal information.
To protect your privacy, we may need to verify your identity after we have received your request.
How do we protect your information?
We maintain physical, electronic, and procedural safeguards designed to help us protect your personal information. For example, we use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website.
What are Cookies and why do we use them on our website?
Cookies are small data files which often include a unique identifier that are stored on your device when you visit certain web pages. Cookies are useful because they allow a website to recognise a user's device. Like most websites, our website uses cookies to identify your activities that, among other things, let you navigate between pages efficiently, remember your preferences, and generally improve your experience on our website. They can also help to ensure that advertising you see online are relevant to you and your interests.
To ensure you get the most enjoyable experience out of using our website, as well as the full use of the online shopping and personalised features, your computer, tablet or mobile device (each, a “device”) will need to accept cookies.
We also work with selected companies who may also set cookies on your device during your visit to our website. They use the information collected from their cookies to serve ads to you on different products and services. They may also use cookies to track your response to their advertisements, to measure the effectiveness of their advertising or to award incentives or points to their members who respond to their ads.
If you don’t accept cookies, some functions on our website will not work. However, if you'd prefer to control or delete cookies from our website or any other website, see the explanation of how to manage cookies below.
What kinds of cookies do we use on our website?
Our website uses the following types of cookies:
Strictly necessary cookies
These cookies provide the services that you have specifically asked for on our website and are essential to enable you to move around our website and use its features, such as check-out and product purchase.
Performance cookies
These cookies collect anonymous information on the pages visited. They collect information about how visitors use the website, for instance which pages visitors go to most often, and if they get error messages from web pages. They don't collect information that identifies a visitor and are only used to improve how the website works.
Functionality cookies
These cookies allow our website to remember choices you make (such as your user’s name, language or the region you are in) and provide enhanced, more personal features, including access to the portfolio of products you have designed or order through us. These cookies can also be used to remember changes we have made to the web pages that we can customise on your behalf as our clients.
Advertising cookies
These cookies are used to deliver advertisements that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and help measure the effectiveness of an advertising campaign. These cookies are usually from third parties.
Third Party cookies
When you use our website, you may notice content provided by a company other than us. Also, if you 'share' soluteservice.co content with friends through social networks, such as Facebook and Twitter, you may be sent cookies from these social networks. We have no access to or control over cookies used by these companies or third-party websites. We suggest you check the third-party websites for more information about their cookies and how to manage them.
How can you manage which cookies are placed on your device?
Cookies allow you to take advantage of some of our website's essential features and we recommend you leave them turned on. Please be aware that if you disable or delete certain cookies our website will not work properly.
The Contact Us on the menu bar of most browsers will tell you how to enable or prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer.
If you’d like to opt out of cookies created by 'sharing’ soluteservice.co content through social networks – such as Facebook and Twitter – we suggest you check those third-party websites for more information about their cookies and how to manage them.
If you want to know more about Third Party Cookies and to opt out of them if you wish – see www.allaboutcookies.org and also via www.youronlinechoices.eu.
Disclaimer of soluteservice.co
Changes to this Privacy and Cookie Policy
Soluteservice.co may revise this Privacy and Cookie Policy from time to time by posting a revised Privacy and Cookie Policy on our website. We reserve the right to modify this policy at any time, so please review it frequently.
We hold no responsibility for the share distribution and cost of loss to you regarding the personal information shared by yourself to other users of our website; any information that we shared to another user by us will be used on your request that is about you or any information you share with our customer service agents.
How we handle your Personal Data
4.4-1 We use a variety of measure to ensure your personal Date is safe from the way we communicate with you via: phone, face to face, email, and pass your details on to relevant party/people
We ahead to guide of the regulatory bodies: - Acas
View ico.org.uk for more information in the guideline we at solute service.co follow.
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/key-definitions/what-is-personal-data/
4.4-2 What personal and impersonal information held by solute service.co:
Any person requesting the services we offer will be ask personal questions regarding contact details, these details will be stored securely, as we have all our members details stored on a systems: phones, emails, website, computer Data base, storage spaces; secured by an online, highly trusted third party company/es working to stop hackers and internet viruses and fraud online.
Security checks and methods used:
4.4-3.1 Calls/Contact: We aim to Identify all clients that call by viewing and accessing their detailed and ask controlled questions, 'if needed'. We access this via are data base that hide part of the details Pseudonymous code which is a way of hiding the clients account details. In relation to stored names and number and other personal detail are stored on an unattached data base.
4.4-3.2 To ensure we are talking to the right person we would send a message to the client through the contact number we have on record ‘which the client is expected to view and relay to solute service.co staff the message given.
4.4-3.3 Control questions: are the system stated above, in addition to this we will also ask the client personal question and as to fully identify that we are speaking to the account holder example if the clients known: - "how is Such!".
4.4-3.4 Face to face: we will have the client detail on an electronic data base.
4.4-4 personal statement, invoices and account details storage:
All client account details, statement and invoices are stored on an online data base so to ensure the privacy and security of all clients.
4.4-4.1 include personal and impersonal details and how we may use this information:
Personal information includes full names, address bookings and the details of those booking which we at solute service.co hold of clients.
Impersonal information may be anything you have stated you may not mind being used publicly.
We may reveal to clients the details of their personal account ‘if they personally’, we will use the controlled methods of question in this case, when you the client make a request for this information from solute service.co management and or staff; We do this to support client inquires on personally relate issues.
We may use account detail to verify clients right to information as a security checks for accessibility failure to answer the question correctly will mean you will not be allowed access to further information and or service. Official authority (governmental authority)may request your personal details with out allowing us to inform you.
4.4-4.2 Statements and Account detail we may hold:
Document information on past services (history)of Cleaners/housekeepers and that of cleaners the buyer's of the service; this information is used/ viewed by administrator, representatives and Management of Solute service.co: - workers, staff, management use this to insure that the services we give to you is great.
Statement: are past services requested through us to the our clients cleaners and client's (buyers of the service of the provider); this initials done - financial statements and dates of booking and some personal details between the two parties.
4.4-4.3 Commercial Client Invoice/s:Is a document that states the description of the service performed, the dates of the service and the financial transaction for that service within a time frame, this will be sent if payment is not made on the date requested.
We may send out this information if a client requests an invoice for a particle date of service preformed also and if a payment is due for services we have performed in the form of a statement.
4.5c. 1 All documentation will be if necessary: scanned, stored safely through transition and sent (posted) to the clients the buyers of the service of cleaning/housekeeping.
4.10 Declaration by ALL Client must agree on publication that they fully understand that they should not publicize anything relating to that another person member in this declaration and solute service.co client or colleagues ‘have revealed (share) with you’. Whether in word (face to face), video and or in writing unless they receive it in writing and you have received confirmation to do so. This include anything legally nor illegally said and or action within the client personal space. That you promise not to record (e g: video, photo, digitally) any person or their possessions/property.
4.11 Declaration of agreement to pay all fee solute service.co, ‘ we only make their income from the services we provide as a consultancy’ in the housekeeping industry for referral we make to our clients. The referral fee is a one-off payment made by every client that receives a referral (though this is subject to change and promotions). Solute service.co regard that is in our sole discretion to decrease and increase fee to be paid to solute services.co
If you have any concern about anything on our website and or any material that solute service.co have made. Refer to Articles 2, 4 and 5
5.1 Publications and Media: - We at solute service.co make it imperative that all parties: user, clients, colleagues at solute service.co observe that any amendment to media, promotional material or relate, and or release publicity is solely to the discretion of solute service.co owner/s and managements discretion.
5.3 If at any time videos, images of personal or public kind is published, and used Solute service.co have legal rights over the material and own the wright to display them. Solute service.co process of claiming rights over any material follows the signed approval of all the parties present at the recording of all material.
You may make know your opinion to us: -
5.2 Any media and publication are all ways aimed to continue to develop the awareness of the practice of Solute service.co. There is no intention made to offend, discrimination, or encourage criminal behavior, if you were to find any harm in are media and publication, we would like you to inform us directly through are website contact page emailing your concerns and or in writing to PO BOX 102 - 116 Windmill Road Croydon, CR02XQ (this address is for writing to only).
5.4 We may wavier your right to ask to be removed from publications as this may be due to (technical difficulties arise though we aim to comply) article 4.1 and 1.1.
